This comprehensive array of training topics is designed to equip participants with the knowledge and skills necessary for successful operations in the automotive industry. From financial management to customer service excellence, the training covers the entire spectrum of skills needed for effective automotive business management.
Aim: Gain a comprehensive understanding of effective retail store management.
Content: Delve into market analysis and customer base comprehension. Explore staff requirements, emphasizing effective personnel management. Understand the store's environmental factors, including its geographical location and impact.
Outcomes: Develop the skills to manage and operate a profitable retail store successfully. Grasp the intricacies of customer behaviour and the interplay of staff dynamics. Cultivate a store environment that aligns with customer needs.
Aim: Attain a broad understanding of business finances, focusing on key concepts of income and expenditure.
Content: Delve into the mechanics of business finance, exploring turnover, expenses, gross profit optimization, and net profit. Learn about break-even points and their significance.
Outcomes: Appreciate the financial underpinnings of running a store. Understand income and expense categorization, aiding informed decision-making. Gain insights into maximizing gross profit and achieving sustainability.
Aim: Master the art of creating and managing a store budget.
Content: Deepen your knowledge of essential store requisites. Explore operational and capital expenditure dynamics. Understand the concept of the business's break-even point.
Outcomes: Acquire the skills to formulate and oversee a comprehensive store budget. Grasp the significance of financial planning in aligning operational needs with business goals.
Aim: Develop the ability to read and comprehend income statements.
Content: Dive into the components comprising income and expenditure. Study the categorization of expenses, understand gross profit, and unravel the process leading to net profit, including taxation aspects.
Outcomes: Attain proficiency in interpreting income statements. Apply this skill to evaluate business performance and make informed financial decisions.
Aim: Understand expense management intricacies for effective financial control.
Content: Differentiate various expense types, from capital to operational costs. Grasp the concept of expense ratios. Learn to compare budgeted expenses with actual outcomes.
Outcomes: Gain the ability to categorize and manage expenses, aiding in optimal resource allocation and cost-efficiency.
Aim: Develop a structured approach to effective documentation management.
Content: Recognize the importance of accurate record-keeping, aligned with legal requirements. Understand suitable documentation systems and identify essential records for business compliance.
Outcomes: Grasp the significance of comprehensive record-keeping, particularly in areas like Occupational Health and Safety. Acquire knowledge of appropriate documentation systems and cashier procedures.
Aim: Attain insights into efficient stock management and its business impact.
Content: Explore supplier relationships and agreements, alongside customer needs analysis. Delve into stock management procedures and learn to leverage stock reporting for improved inventory control.
Outcomes: Understand the pivotal role of effective stock management in meeting both store requirements and customer demands.
Aim: Comprehend optimal storeroom procedures for enhanced stock control.
Content: Learn best practices for storeroom management, minimizing stock losses. Explore the significance of inventory management to overall business success.
Outcomes: Gain the skills needed to manage a storeroom efficiently, reinforcing stock control strategies and contributing to business profitability.
Aim: Understand best practices in workshop management and safety.
Content: Explore equipment and tool management, prioritize health and safety, and recognize the importance of Personal Protective Equipment (PPE). Learn about 5S Workplace Management principles.
Outcomes: Acquire the ability to oversee a workshop environment effectively, ensuring both operational excellence and safety compliance.
Aim: Grasp wheel alignment concepts and their vehicle impact.
Content: Prioritize safety within the wheel alignment bay. Learn about various wheel alignment angles and adjustments. Gain proficiency in reading and understanding wheel alignment reports.
Outcomes: Develop the skills to perform basic wheel alignment procedures and maintain a safe wheel alignment bay environment.
Aim: Leveraging customer service as a competitive advantage.
Content: Understand customer needs and strategies to exceed expectations. Learn to create lasting customer relationships, cultivating customer loyalty.
Outcomes: Recognize the pivotal role of exceptional customer service in business success. Develop the ability to build strong customer connections through outstanding service.
Aim: Best practices in sales and management.
Content: Customer interactions, invoicing procedures, telephone etiquette, and people management. Implementation of theoretical knowledge in practical scenarios.
Outcomes: Translate theoretical knowledge into practical application. Learn how to effectively engage with customers, handle queries, and manage personnel.
Aim: Explore the intricacies of wheel understanding.
Content: Study the function and types of wheels, including considerations like PCD (Pitch Circle Diameter).
Outcomes: Attain proficiency in comprehending wheel types and their applications in the context of vehicle dynamics.
Aim: Gain comprehensive knowledge of tyre products.
Content: Study pneumatic tyre dynamics, construction, selling strategies using Features, Advantages & Benefits (F.A.B.), and the inch-up principle for tyres.
Outcomes: Understand tyre functionality, applications, and selling techniques based on value. Develop expertise in offering tailored tyre solutions to customers.